Permanent jobs for Danish Customer Services Professionals in Kingston, London

[Tosca]

Sitel provides fully integrated customer care and back office processing services that focus on delivering a return on customer investment to our clients by reducing service costs, improving customer retention and increasing revenue per customer. At the Kingston Upon Thames site, we manage a range of blue chip, highly prestigious campaigns.
We are currently recruiting for Danish speakers for our blue chip campaigns where you will be required to take technical calls regarding the product range.

Main duties and responsibilities:

•   Receive pre-sales or after-sales queries and provide technical advice regarding the queries.
•   Assists callers by providing excellent customer service standards with a variety of customer queries.
•   Escalates queries and complaints to the relevant colleague or Team Manager.
•   Aims to resolve customer queries at the first point of contact and proactively learns/improves in order to achieve 100%
                first time resolution.
•   Achieves accuracy and quality targets as set by the Team Manager in relation to self and other team members.
•   Achieves productivity targets as set by the Team Manager, in relation to self and other team members.
•   Arrives at work on time and in accordance with the weekly staffing schedule.
•   Occasional outbound calling/emails/chat may be required.
•   Performs other duties assigned.

General Knowledge and skills:

•   Educated to GCSE standard or equivalent preferred.
•   Previous Customer Service experience preferred.
•   Ability to build rapport with customers (often in difficult situations of complaint / complex handling).
•   Knowledge of PC based packages and keyboard skills (ability to use MS Office).
•   Clear and concise verbal and written business English skills.
•   Strong verbal and written communication skills including effective questioning and listening skills.
•   Ability to communicate effectively: resolve problems and offer suggestions at all levels.
•   Fully understands complaint and objection handling techniques and adopts accordingly.   
•   Ability to promote the product or service to a variety of people from diverse backgrounds.

Pay rates: £8.50 - £98.00 per hour

Hours of work: 37.5 hours per week


Please email your updated CV to: Tosca Johnson - Recruitment Manager at Sitel UK: tosca.johnson@sitel.co.uk / 0208 784 1227

[JayKriz]

I would like to apply for the said positon. I can offer you my abilities and experiences in dealing with different kinds of customers. As a graduate of college, I was trained in customer service in a high level, in which I have to consider every customer and make a uniform centric approach in dealing with them. I also worked in a call center for almost six years and probably can offer you the best service a caller/customer must experience. Contact Center

[Tosca]

Sitel provides fully integrated customer care and back office processing services that focus on delivering a return on customer investment to our clients by reducing service costs, improving customer retention and increasing revenue per customer. At the Kingston Upon Thames site, we manage a range of blue chip, highly prestigious campaigns.
We are currently recruiting for Danish speakers for our blue chip campaigns where you will be required to take technical calls regarding the product range.

Main duties and responsibilities:

•   Receive pre-sales or after-sales queries and provide technical advice regarding the queries.
•   Assists callers by providing excellent customer service standards with a variety of customer queries.
•   Escalates queries and complaints to the relevant colleague or Team Manager.
•   Aims to resolve customer queries at the first point of contact and proactively learns/improves in order to achieve 100%
                first time resolution.
•   Achieves accuracy and quality targets as set by the Team Manager in relation to self and other team members.
•   Achieves productivity targets as set by the Team Manager, in relation to self and other team members.
•   Arrives at work on time and in accordance with the weekly staffing schedule.
•   Occasional outbound calling/emails/chat may be required.
•   Performs other duties assigned.

General Knowledge and skills:

•   Educated to GCSE standard or equivalent preferred.
•   Previous Customer Service experience preferred.
•   Ability to build rapport with customers (often in difficult situations of complaint / complex handling).
•   Knowledge of PC based packages and keyboard skills (ability to use MS Office).
•   Clear and concise verbal and written business English skills.
•   Strong verbal and written communication skills including effective questioning and listening skills.
•   Ability to communicate effectively: resolve problems and offer suggestions at all levels.
•   Fully understands complaint and objection handling techniques and adopts accordingly.   
•   Ability to promote the product or service to a variety of people from diverse backgrounds.

Pay rates: £8.50 - £98.00 per hour

Hours of work: 37.5 hours per week


Please email your updated CV to: Tosca Johnson - Recruitment Manager at Sitel UK: tosca.johnson@sitel.co.uk / 0208 784 1227

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[samule123]

It is really good chance for those people who can speak danish language.I am also looking for job in the same relevant field but i did not get.I am not much perfect in this language but i can understand and speak as well.

[richard85moon]

Good day to everyone if are looking for job in Danish where we must go first? Is there any link for that? Thanks..
Nice topic for everybody..